How to copy database from LoggerX to LoggerX Requires SQL Management Studio... This process assumes Logger B is corrupted. 1.     Backup Logger A and Logger B databases (Logger B is for safety precautions).2.     Take the backup file for Logger A and...

Supervisor unable to run reports against users.Version: CIM 4.3.1 ES1 and ES3Resolution This is due to permissions issues. In order for supervisor to see the list of agents to run the report against, supervisor needs to have permissions to view tho...

Symptoms: Version: CIM 4.2.5 (ES5)Emails come in the system and get assigned to the queue, but not getting assigned to the agents.  This is intermittent behavior.You will see in table egpl_casemgmt_activity that the ASSIGNED_TO field getting populate...

Here's one page cheat sheet on troubleshooting Webview issues.Webview Troubleshooting ----->  IE browser settings on client PC                Delete Cookies and Delete Files in the Temporary Internet Files section.                Click Settings      ...

Here’s a one page cheat sheet on how to enable Webview Tracing and collect Logs: Tracing1. ServletExec Logging                 - Go to "<drive>\icm\web\webview\reporting\servlet\properties" directory.                - Open "adminui.properties" in wor...