In CAD, is there any way to hide the supervisor from the chat window?When the supervisor logs in to monitor agent calls, they can see that she is online. She is concerned that their performance changes only when she is there. She would like the abili...

Our UCCE environment currently utilizes Cisco Agent Desktop. We have a request from a third party application to have CTI OS Desktop for integration with their product (AmCom). Can we have both CTI OS desktop and CAD running? If so, can I assume that...

Can I create multiple IVR variables from a single ICM variable?What I am trying to do is pass a single ICM variable that contains a list of audio files separated by commas. After recieving the Enterprise data on the IVR, I would then like to create m...

We are using Cisco Application Administration - 4.0(5)SR02_Build044. We are using it with IPCCE v7.2I attempted to create subdirectories for organizing IVR Prompts. The web interface allows the creation of the sub-directories. I added a directory ins...