I have the following senario: Incoming Call from PSTN ===BRI===>Voice GW====>WAN===CUCM(HQ)====WAN===>IP Phone A (Branch Site)===TRANSFER==>IP Phone B( same Branch Site) Call Drops the moment a transfer is selelcted by IP Phone A Please note this sit...

I have Cisco Unified Enterprise Attendant Console version 9 and I woud like to install the CUEAC with an external SQL server for the Database. The goal is to find out if third party can the pull the SQL database data and use it to generate their our ...

How do I go about installing CUEAC V9+ inorder to use an external SQL server for third party to generately their own reports?

I have the following situation, with a RNA call, the phone will ring 6 times and if not answered, display as a RNA on the phone and placed back into the queue.  In the case of a missed call, the call will not go back into the queue.  Also, the RNA is...

Agent in a Gensys contact center were logged out, so Genesys provided me with a log trace as attached. I was not able to see anything from the Call manager traces as they have not been enabled.On the Genesys trace there is an event message "EventDNOu...