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About Marc Rajs
07-24-2020
Marc Rajs
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03-30-2013
6
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Agents Skilled for Multiple Channels and Queue Priority Question
Created by
Marc Rajs
in
Contact Center
07-22-2020
07-22-2020
We run a multi channel environment (Voice/Web/Chat) and we set priority for each task that comes in ...
Re: CVP Salesforce Integration and adding an element to call
Created by
Marc Rajs
in
Contact Center
07-13-2020
07-13-2020
Resolved
CVP Salesforce Integration and adding an element to call
Created by
Marc Rajs
in
Contact Center
07-13-2020
07-13-2020
EDIT: Found it sitting right there in the Call Studio app.. Like an idiot i was scouring all of the ...
Re: Holiday checks ucce where is best
Created by
Marc Rajs
in
Contact Center
07-06-2020
07-06-2020
I have this working perfectly using a DB. It is broken down into my companies regions (North America...
RTT of Intercluster Trunk
Created by
Marc Rajs
in
IP Telephony and Phones
04-07-2019
04-07-2019
Hi all, So i know that 80mx is max RTT for servers within cluster and 500ms is max RTT for SME deplo...
IVR Port License count and usage report
Created by
Marc Rajs
in
Contact Center
02-26-2014
02-26-2014
Hello and thank you in advance,We are running IPCC/UCCE with 4 IVR PG's.. We are discussing rolling ...
Public Statistics
Date Registered
03-30-2013
07:23 AM
Date Last Visited
07-24-2020
07:22 AM
Total Messages Posted
6