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Marc Rajs
‎07-24-2020
Beginner
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1 Accepted Solution
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Member since ‎03-30-2013
6
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Agents Skilled for Multiple Channels and Queue Priority Question

Created by in Contact Center
07-22-2020
07-22-2020
We run a multi channel environment (Voice/Web/Chat) and we set priority for each task that comes in ...

Re: CVP Salesforce Integration and adding an element to call

Created by in Contact Center
07-13-2020
07-13-2020
Resolved

CVP Salesforce Integration and adding an element to call

Created by in Contact Center
07-13-2020
07-13-2020
EDIT: Found it sitting right there in the Call Studio app.. Like an idiot i was scouring all of the ...

Re: Holiday checks ucce where is best

Created by in Contact Center
07-06-2020
07-06-2020
I have this working perfectly using a DB. It is broken down into my companies regions (North America...

RTT of Intercluster Trunk

Created by in IP Telephony and Phones
04-07-2019
04-07-2019
Hi all, So i know that 80mx is max RTT for servers within cluster and 500ms is max RTT for SME deplo...

IVR Port License count and usage report

Created by in Contact Center
02-26-2014
02-26-2014
Hello and thank you in advance,We are running IPCC/UCCE with 4 IVR PG's.. We are discussing rolling ...
Public Statistics
Date Registered ‎03-30-2013 07:23 AM
Date Last Visited ‎07-24-2020 07:22 AM
Total Messages Posted 6