Marc Rajs
Member since ‎03-30-2013

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We run a multi channel environment (Voice/Web/Chat) and we set priority for each task that comes in and assign to independent skill groups for each channel.  This works fine within each channel.    The question comes in to play for queued tasks acros...
EDIT:  Found it sitting right there in the Call Studio app.. Like an idiot i was scouring all of the windows CVP directories instead..  I admittedly am not too strong on the Java side here so please bear with me. For our phone channel, we allow custo...
Hi all, So i know that 80mx is max RTT for servers within cluster and 500ms is max RTT for SME deployments. I can't find anywhere what max RTT would be for an intercluster trunk between 2 clusters though?  I am looking in SRND but haven't seen anythi...
Hello and thank you in advance,We are running IPCC/UCCE with 4 IVR PG's..  We are discussing rolling VoIP with IPCC/CAD out to another location but need to get some info from our current system before we can move forward. We are trying to determine A...
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Member Since ‎03-30-2013 07:23 AM
Date Last Visited ‎07-24-2020 07:22 AM
Posts 6