Hi all. I have created a prompt record application and it's working just fine. This is used very sparingly in case of emergency where a message needs to be placed at the beginning on a script without the assistance of the engineering team.At the begi...
Not sure where to post this, but hoping someone can't point me in the right direction.
We are a multi continent company (as of recently) and I have been asked how to provide a local dial in number for conferences in the US.
For instance, we have ...
So I currently have an Auto Attendant in Unity with an option of a dial by name directory. That option simply directs the caller to the Unity System Directory Handler. The problem I am facing now is we want to move the main Auto Attendant functionali...
I have been asked to have a view within Finesse that will show the total of a group. For instance: Group Helpdesk ContainsCSQ A = 4 calls in queueCSQ B = 3 calls in queueCSQ C = 6 calls in queueHelpdesk Calls in Queue = 13 Group MarketingCSQ D = 2CSQ...
Hey Guys. Our supervisors have asked that I give them a view within a Finesse gadget that will show Average Wait Duration since midnight. What I've done is simply customized the stock Voice CSQ Summary Report that shows by default in Finesse. I've ad...
I'm running 11.6.1.Can you explain a bit more how the second two options work and how I would implement them? I see the url and what not on the link you shared, but I'm not sure what any of that means.
Hey Mark,
I tried to test this last night and was unsuccessful. I entered the voicemail pilot number but slightly confused on actually what to enter in the output digit field. Your directions say enter "4" for the Directory Handler. Did you mean en...
Thanks Mark. You are correct in that I'm just trying to integrate UCCX with Unity whereby pressing the star key will transfer to the Unity System Directory Handler. I will try your solution as soon as time allows and reply with the results. Thanks!
I think I have a way of showing you what you are looking for as this was requested to me in my current position. There is an option to add a field called "Skill Group" when editing the report views. The "Skill Group" is actually the name of the queue...