Scott Almand
Level 1
Level 1
Member since ‎11-14-2012
‎05-17-2020

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  • 26 Posts
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  • 10 Helpful votes Given
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Hi all. I have created a prompt record application and it's working just fine. This is used very sparingly in case of emergency where a message needs to be placed at the beginning on a script without the assistance of the engineering team.At the begi...
Not sure where to post this, but hoping someone can't point me in the right direction.   We are a multi continent company (as of recently) and I have been asked how to provide a local dial in number for conferences in the US.   For instance, we have ...
So I currently have an Auto Attendant in Unity with an option of a dial by name directory. That option simply directs the caller to the Unity System Directory Handler. The problem I am facing now is we want to move the main Auto Attendant functionali...
I have been asked to have a view within Finesse that will show the total of a group. For instance: Group Helpdesk ContainsCSQ A = 4 calls in queueCSQ B = 3 calls in queueCSQ C = 6 calls in queueHelpdesk Calls in Queue = 13 Group MarketingCSQ D = 2CSQ...
Hey Guys. Our supervisors have asked that I give them a view within a Finesse gadget that will show Average Wait Duration since midnight. What I've done is simply customized the stock Voice CSQ Summary Report that shows by default in Finesse. I've ad...
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Member Since ‎11-14-2012 01:07 PM
Date Last Visited ‎05-17-2020 01:01 PM
Posts 26
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