About Gerry O'Rourke

Gerry O'Rourke · 08-23-2025

I am getting the following error in a WhatsApp node. Error Description: exception occurred : Cannot invoke "com.imimobile.ump.beans.ServiceInfo.getLogLevel()" because "srvInfo" is null But I can confirm that the WhatApp node is itself not the root ca...

Gerry O'Rourke · 02-05-2025

Using the "set value" element in CVP Call Studio - I am parsing a string. lets say you have a string "000.111.222"And you want to split this up into "000", "111" and "222" using the set value element - you split this up into an array (with "." as the...

Gerry O'Rourke · 11-16-2024

the Webex connect evaluate node allows you to write JavaScript code.However it seems a lot of 'standard' JavaScript is not supported? Does anyone what version the JavaScript interpreter uses? Regards, Gerry

Gerry O'Rourke · 08-02-2023

The following does NOT convert the time from UTC (GMT) Time to UK Time as expected. startTime = new Date(); startTimeISO = startTime.toISOString(); localTime = new Date(startTime).toLocaleString('en-GB', {timeZone: 'Europe/London'}) 1; Returns t...

Gerry O'Rourke · 07-28-2023

Anyone have any ideas why this gives an error in an webex connect evaluate node? const originalArray = ["apple", "orange", "banana"]; const formattedArray = originalArray.map(fruit => ({ fruit })); const myJson = JSON.stringify(formattedArray); 1; ...

Gerry O'Rourke · 01-30-2026

Very helpful.note - I found you use that you use callType without the () - as its not a function.So the code should read: var calltype = callVars.callType;

Gerry O'Rourke · 01-19-2026

CCE (UCCE/PCCE) and UCCX can host finesse gadgets externally.i.e. they can reside on their own dedicated web server.For this to work the Finesse server (i.e. UCCX server in this case) needs network access to 3rd party Finesse Gadget Web server and th...

Gerry O'Rourke · 08-26-2025

This issue was caused because custom JavaScript was using a variable name of "key" - which is also used by the platform itself.And hence setting this value overwrote the platforms value and caused this issue.Hence do NOT use a variable name of "key" ...

Gerry O'Rourke · 08-23-2025

I believe it uses EcmaScript5 - so when using AI to help create JS - ask it to create JS using ES5.

Gerry O'Rourke · 08-18-2025

In the IDS config itself - you can set the Refresh token to expire in a minimum 2 hours up to 24 hours.The default is 10 hours.So if you set this to 24 hours - the agent would only need to login once per day. Settings -> Security -> TokensRegards,Ger...

Member Since	‎06-13-2002 11:15 AM
Date Last Visited	‎01-30-2026 07:35 AM
Posts	700
Total Helpful Votes Received	1017

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Cannot invoke "com.imimobile.ump.beans.ServiceInfo.getLogLevel()"

CVP Call Studio - Set Value Element - returns string as a float?

What JavaScript Interpreter does the evaluate node use?

How to obtain local time on Webex Connect using the Evaluate Node?

Evaluate Node - JavaScript error

Re: Finesse Custom Gadget | Popup webpage for Inbound and Outbound cal

Re: UCCX - Remote hosted gadget?

Re: Cannot invoke "com.imimobile.ump.beans.ServiceInfo.getLogLeve

Re: What JavaScript Interpreter does the evaluate node use?

Re: UCCX SSO Refresh Token Renewal / Rotation Support?