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gorourke
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Spotlight Awards English Community, Developer of the Month, October 2019
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300 Helpful Vote
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15 Accepted Solution
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5 Accepted Solution
50 Replies
100 Helpful Vote
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Member since ‎06-13-2002
499
Posts
499
Helpful
37
Solutions

Re: Overlapping e164-pattern-map

Created by in IP Telephony and Phones
02-22-2021
02-22-2021
Nathan, Yes - that should work - +35315552491$ will match before +353155524[8-9].$, because "+353155...

Re: CVP Applications in Call Studio

Created by in Contact Center
02-12-2021
02-12-2021
Roy, As David says below - this is not possible.However for quite simple basic applications - it is ...

Re: Overlapping e164-pattern-map

Created by in IP Telephony and Phones
02-11-2021
02-11-2021
(updated) Closest match is not quite obvious. This is what I have found from testing.1) use $ to ter...

Re: Finesse 3rdparty Widget off box - Call with Dynamic URL?

Created by in Contact Center
02-10-2021
02-10-2021
Yes - you can do this.Have a look at the "LearningSampleGadget" https://github.com/CiscoDevNet/fines...

Re: Cisco Call studio "Subdilog Invoke element"

Created by in Contact Center
02-10-2021
02-10-2021
Nearly everything is possible.....But that capability is not within the node itself - however that d...

Re: UpdateCallVarible Sample Gadget

Created by in Contact Center
02-08-2021
02-08-2021
Also - just to add to Denise response. I would recommend you store this "data" in a single variable ...

Re: Finesse cannot connect to awdb

Created by in Contact Center
02-04-2021
02-04-2021
Harresh, Its very likely to be something simple. Can you Telnet to the SQL server on port 1433?You c...

Re: Call studio scripting

Created by in Contact Center
02-01-2021
02-01-2021
In the Subdialog Invoice Element I have the "Return" Variables set as "action" and "value".The exter...

Re: Screen Pop CTI Integration on 3rdparty App

Created by in Contact Center
01-30-2021
01-30-2021
"Finesse has versions for both Unified Contact Center Enterprise (UCCE) and Unified Contact Center E...

Re: Call studio scripting

Created by in Contact Center
01-29-2021
01-29-2021
You invoke the Sub dialog and pass the variables, passing control to your external VXML application....

Re: UCCE Agent Trace

Created by in Contact Center
01-26-2021
01-26-2021
This SQL query might be useful for you? http://orourke.tv/web/doku.php?id=vendors:cisco:uc:icm:sql:r...

Re: How to get SystemInfo with get method in finesse.

Created by in Contact Center
01-18-2021
01-18-2021
For SystemInfo - you do not need to send anything - i.e. just use HTTP GET to the systemInfo URL.You...

Re: HDS/AWDB indication of Finesse Version?

Created by in Contact Center
01-13-2021
01-13-2021
The CCE aw_db contains "Machine" tables as detailed below. However these will detail the type and ad...

Re: HDS/AWDB indication of Finesse Version?

Created by in Contact Center
01-13-2021
01-13-2021
ChrisYou can get this info direct from Finesse via the GetProductVersion API Call.See below for exam...

Re: How to replace one URl with other when server fails in Finesse

Created by in Contact Center
01-05-2021
01-05-2021
Komal,When using a load balancer / content switch for Finesse - the load balancer must redirect the ...
Public Statistics
Date Registered ‎06-13-2002 11:15 AM
Date Last Visited ‎03-04-2021 06:24 AM
Total Messages Posted 499
Total Helpful Votes Received 499
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Community Spotlight Award
English Community, Developer of the Month, October 2019