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gorourke
‎07-18-2021

Rising star
Awards
1
Spotlight Awards English Community, Developer of the Month, October 2019
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600 Helpful Vote
Spotlight Award
300 Helpful Vote
CCP Member
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
50 Replies
100 Helpful Vote
30 Helpful Vote
Stats
Member since ‎06-13-2002
523
Posts
594
Helpful
39
Solutions

Re: Cisco CSSM || Smart Satellite upgrade process Version 8 Release 202102

Created by in Collaboration Applications
07-15-2021
07-15-2021
Thank you Roger. This provided very helpful!Gerry

Re: Transfer Call to certain Queue and IVR

Created by in Contact Center
07-13-2021
07-13-2021
For an Finesse Agent to transfer to a queue, it has to transfer to a CCE "DialedNumber".Dialed Numbe...

Re: Cisco UCCX BubbleChat & Passing Data

Created by in Contact Center
07-13-2021
07-13-2021
If you are having problems doing what you want - you could achieve what you need via the Cisco CCP (...

Re: UCCX Calls Back

Created by in Contact Center
07-08-2021
07-08-2021
Soley, I do not know how your Callback app works - but does it stay in the queue and when an agent b...

Re: UCCX Calls Back

Created by in Contact Center
07-07-2021
07-07-2021
So there is 100 Inbound ports for this callback app?As recommended by 'shahabkaz', did you confirm a...

Re: UCCX Calls Back

Created by in Contact Center
07-07-2021
07-07-2021
The 100 Agent OVA UCCX Profile supports a max of 100 IVR ports - as is documented here: Reference:ht...

Re: Call Studio - Digits Element - Max Digits wont error out, it just truncates entry

Created by in Contact Center
06-30-2021
06-30-2021
The element is acting as designed and this is the correct behaviour for VXML.You get a match after 8...

Re: How to subscribe to Cisco Finesse Notification Service

Created by in Contact Center
06-17-2021
06-17-2021
Hassnain,This is documented here:https://developer.cisco.com/docs/finesse/#!subscription-management/...

Re: NULL state for agent from Finesse

Created by in Contact Center
06-17-2021
06-17-2021
Ahh - of course the first is a child of the . Should have spotted that! Gerry

Re: NULL state for agent from Finesse

Created by in Contact Center
06-16-2021
06-16-2021
That does seem unusual. Do you know what version of Finesse and what COP version has been installed?...

Re: Outbound Call in Ready State UCCE 12.0

Created by in Contact Center
06-11-2021
06-11-2021
I would check exactly what the standard Finesse is doing when you make a call when in Ready State.i....

Re: Finesse Queue API alternative Supervisors to exclude Team config

Created by in Contact Center
06-10-2021
06-10-2021
Joz, This is detailed in the FAQ - its the AW-HDS-DDS server.https://developer.cisco.com/docs/packag...

Re: Parse JSON object in CVP

Created by in Contact Center
06-10-2021
06-10-2021
Chad, My above example happened to be an array.And that is why I have the [0] in the Path.Give that ...

Re: Ability of Finesse Admin account - to update User / Dialogs

Created by in Contact Center
06-08-2021
06-08-2021
This doesn't work for PCCE / UCCE - which support 2000 agents (and upwards) but an Supervisors can o...

Re: Parse JSON object in CVP

Created by in Contact Center
06-08-2021
06-08-2021
David below example is parsing XML. Here is an example for parsing JSON. JSON Data[{"CallbackId":790...
Public Statistics
Date Registered ‎06-13-2002 11:15 AM
Date Last Visited ‎07-18-2021 11:57 AM
Total Messages Posted 523
Total Helpful Votes Received 594
Helpful Votes Given To
Helpful Votes From
Awards
Community Spotlight Award
English Community, Developer of the Month, October 2019