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Gerry O'Rourke
‎05-16-2022

Rising star
Awards
2
Spotlight Awards English Community, Developer of the Month, October 2019 English Community, Developer of the Month, July 2021
Recent Badges
Awards
Recent Badges
See all
50 Accepted Solution
600 Helpful Vote
Spotlight Award
300 Helpful Vote
CCP Member
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
50 Replies
100 Helpful Vote
Stats
Member since ‎06-13-2002
578
Posts
844
Helpful
51
Solutions
Certifications
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: Log out phone using API

Created by in Management
05-07-2022
05-07-2022
Nikola, What what I understand of above - you tried to log out a Jabber phone using Extension Mobili...

Re: Finesse 12.0 gadget testing with nocache

Created by in Contact Center
04-25-2022
04-25-2022
Sean, I think the above is not accurate and tone is way off - but I can understand your furstration....

Re: CVP vxml timeout issue

Created by in Contact Center
04-04-2022
04-04-2022
Deepak, The CVP REST element won't complete UNTIL it has failed or successfully retrieved the value....

Re: UCCE Call studio - 11.6 IVR code require recompile in 12.6

Created by in Contact Center
03-25-2022
03-25-2022
There are two aspects to CVP Call Studio Code. 1) The Call Studio application2) Custom Java Code Its...

Re: Soft Phone & Hard phones APIs

Created by in Contact Center
03-21-2022
03-21-2022
There would be no difference in how the Finesse API responds whether the agent is using a hard or so...

Re: New PCCE 12.6 Deployment OVA

Created by in Contact Center
03-07-2022
03-07-2022
We have sometimes had had to install VMs without using the actual OVA. I don't see how there could b...

Re: CTI OS - 12.6

Created by in Contact Center
02-17-2022
02-17-2022
The vast majority of all UCCE solutions would be using a CUCM PG and the CUCM as the phone system.In...

Re: CTI OS - 12.6

Created by in Contact Center
02-17-2022
02-17-2022
CTIOS is EOL and has been for a long time.Replaced by Finesse / Finesse API. 100% cannot use CTIOS -...

Re: Finesse out of the box

Created by in Contact Center
01-24-2022
01-24-2022
Just to add to David response below. The reason you want a Finesse Gadget is usually you want to ret...

Re: Skill Group UCCE

Created by in Contact Center
01-20-2022
01-20-2022
Bill, I don't. I would say it low down in the priority list. Gerry 

Re: Skill Group UCCE

Created by in Contact Center
01-20-2022
01-20-2022
Fazil, Here is a screen showing you where Bill was describing above: Gerry

Re: Skill Group UCCE

Created by in Contact Center
01-19-2022
01-19-2022
This is the default skill group - which all agents are assigned.You can change / assign a different ...

Re: Sample Finesse JavaScript Gadget - makeConsultCall

Created by in Contact Center
01-11-2022
01-11-2022
Thank you Paul. Much appreciated as always. Gerry  

Sample Finesse JavaScript Gadget - makeConsultCall

Created by in Contact Center
01-11-2022
01-11-2022
Would anyone have a really simple "makeConsultCall" Sample Gadget?I know there is a "makeCall" Sampl...

Re: Finesse - JavaScript API - Button Mask?

Created by in Contact Center
12-22-2021
12-22-2021
Please ignore - I had written above when someone informed me of an issue - I hadn't investigated and...
Public Statistics
Date Registered ‎06-13-2002 11:15 AM
Date Last Visited ‎05-16-2022 02:39 PM
Total Messages Posted 578
Total Helpful Votes Received 844
Helpful Votes Given To
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Awards
Community Spotlight Award
English Community, Developer of the Month, October 2019
Community Spotlight Award
English Community, Developer of the Month, July 2021