About Gerry O'Rourke

Gerry O'Rourke · 08-23-2025

I am getting the following error in a WhatsApp node. Error Description: exception occurred : Cannot invoke "com.imimobile.ump.beans.ServiceInfo.getLogLevel()" because "srvInfo" is null But I can confirm that the WhatApp node is itself not the root ca...

Gerry O'Rourke · 02-05-2025

Using the "set value" element in CVP Call Studio - I am parsing a string. lets say you have a string "000.111.222"And you want to split this up into "000", "111" and "222" using the set value element - you split this up into an array (with "." as the...

Gerry O'Rourke · 11-16-2024

the Webex connect evaluate node allows you to write JavaScript code.However it seems a lot of 'standard' JavaScript is not supported? Does anyone what version the JavaScript interpreter uses? Regards, Gerry

Gerry O'Rourke · 08-02-2023

The following does NOT convert the time from UTC (GMT) Time to UK Time as expected. startTime = new Date(); startTimeISO = startTime.toISOString(); localTime = new Date(startTime).toLocaleString('en-GB', {timeZone: 'Europe/London'}) 1; Returns t...

Gerry O'Rourke · 07-28-2023

Anyone have any ideas why this gives an error in an webex connect evaluate node? const originalArray = ["apple", "orange", "banana"]; const formattedArray = originalArray.map(fruit => ({ fruit })); const myJson = JSON.stringify(formattedArray); 1; ...

Gerry O'Rourke · 08-26-2025

This issue was caused because custom JavaScript was using a variable name of "key" - which is also used by the platform itself.And hence setting this value overwrote the platforms value and caused this issue.Hence do NOT use a variable name of "key" ...

Gerry O'Rourke · 08-23-2025

I believe it uses EcmaScript5 - so when using AI to help create JS - ask it to create JS using ES5.

Gerry O'Rourke · 08-18-2025

In the IDS config itself - you can set the Refresh token to expire in a minimum 2 hours up to 24 hours.The default is 10 hours.So if you set this to 24 hours - the agent would only need to login once per day. Settings -> Security -> TokensRegards,Ger...

Gerry O'Rourke · 05-14-2025

the 'trick' is NOT to use the eval - as this converts a number back into a float, e.g. "5" becomes "5.0"below is an example - where I convert a value PollDurationInt which equalled so a value like "4.123" and I convert it to "4". var pollDurationInt;...

Gerry O'Rourke · 03-05-2025

I had the same issue on IM and Presense v15! Thanks for the tip. Install wouldn't verify against the CUCM publisher.

Member Since	‎06-13-2002 11:15 AM
Date Last Visited	‎11-13-2025 10:26 AM
Posts	698
Total Helpful Votes Received	1014

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Cannot invoke "com.imimobile.ump.beans.ServiceInfo.getLogLevel()"

CVP Call Studio - Set Value Element - returns string as a float?

What JavaScript Interpreter does the evaluate node use?

How to obtain local time on Webex Connect using the Evaluate Node?

Evaluate Node - JavaScript error

Re: Cannot invoke "com.imimobile.ump.beans.ServiceInfo.getLogLeve

Re: What JavaScript Interpreter does the evaluate node use?

Re: UCCX SSO Refresh Token Renewal / Rotation Support?

Re: CVP Call Studio - Converting String to Integer

Re: Installation of IM&P consistently fails Network Connectivity V