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About gorourke
04-15-2021
gorourke
Rising star
Personal Website
Awards
1
Spotlight Awards
English Community, Developer of the Month, October 2019
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Member since
06-13-2002
503
Posts
504
Helpful
37
Solutions
Latest Contributions by gorourke
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Re: CVP Call Routing and Call Handling
Created by
gorourke
in
Contact Center
04-15-2021
04-15-2021
As David says, this is possible but don't do it. Sizing of cucm does not take into account this call...
Re: Call Studio REST Element POST request
Created by
gorourke
in
Contact Center
04-01-2021
04-01-2021
" For the rest element under parameters I have just 1 parameterContent-Type=application/json" This c...
Re: Call Studio REST Element POST request
Created by
gorourke
in
Contact Center
03-31-2021
03-31-2021
If you could post a screen shot of your working Postman request (black out any sensitive data) and a...
Re: Whisper Coaching
Created by
gorourke
in
Contact Center
03-22-2021
03-22-2021
Touma, Can you confirm that Standard Monitoring and Barge in works OK using the out of the box Super...
Re: Overlapping e164-pattern-map
Created by
gorourke
in
IP Telephony and Phones
02-22-2021
02-22-2021
Nathan, Yes - that should work - +35315552491$ will match before +353155524[8-9].$, because "+353155...
Re: CVP Applications in Call Studio
Created by
gorourke
in
Contact Center
02-12-2021
02-12-2021
Roy, As David says below - this is not possible.However for quite simple basic applications - it is ...
Re: Overlapping e164-pattern-map
Created by
gorourke
in
IP Telephony and Phones
02-11-2021
02-11-2021
(updated) Closest match is not quite obvious. This is what I have found from testing.1) use $ to ter...
Re: Finesse 3rdparty Widget off box - Call with Dynamic URL?
Created by
gorourke
in
Contact Center
02-10-2021
02-10-2021
Yes - you can do this.Have a look at the "LearningSampleGadget" https://github.com/CiscoDevNet/fines...
Re: Cisco Call studio "Subdilog Invoke element"
Created by
gorourke
in
Contact Center
02-10-2021
02-10-2021
Nearly everything is possible.....But that capability is not within the node itself - however that d...
Re: UpdateCallVarible Sample Gadget
Created by
gorourke
in
Contact Center
02-08-2021
02-08-2021
Also - just to add to Denise response. I would recommend you store this "data" in a single variable ...
Re: Finesse cannot connect to awdb
Created by
gorourke
in
Contact Center
02-04-2021
02-04-2021
Harresh, Its very likely to be something simple. Can you Telnet to the SQL server on port 1433?You c...
Re: Call studio scripting
Created by
gorourke
in
Contact Center
02-01-2021
02-01-2021
In the Subdialog Invoice Element I have the "Return" Variables set as "action" and "value".The exter...
Re: Screen Pop CTI Integration on 3rdparty App
Created by
gorourke
in
Contact Center
01-30-2021
01-30-2021
"Finesse has versions for both Unified Contact Center Enterprise (UCCE) and Unified Contact Center E...
Re: Call studio scripting
Created by
gorourke
in
Contact Center
01-29-2021
01-29-2021
You invoke the Sub dialog and pass the variables, passing control to your external VXML application....
Re: UCCE Agent Trace
Created by
gorourke
in
Contact Center
01-26-2021
01-26-2021
This SQL query might be useful for you? http://orourke.tv/web/doku.php?id=vendors:cisco:uc:icm:sql:r...
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Public Statistics
Date Registered
06-13-2002
11:15 AM
Date Last Visited
04-15-2021
08:56 PM
Total Messages Posted
503
Total Helpful Votes Received
504
Helpful Votes Given To
User
Helpful Count
bill.king1
5
david.macias
10
janinegraves
14
Jeson Chelleth
5
slavr
5
See all >
Helpful Votes From
User
Helpful Count
Wilfred Longo
5
Justin Kendall
5
Nathan Grovhoug
10
alexstev
5
Roger Kallberg
10
See all >
Awards
Community Spotlight Award
English Community, Developer of the Month, October 2019
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