Nothing for sure, but you might try removing one of your axl partners and then try again, leave your pub for instance. Something to try anyway.

Do you have a single AXL provider or multiple AXl provider in you Cisco Unified CM configuration window?

Program your CallTypes effectively man

thats ok Geoff i understand..

Maybe this is obvious, but make sure under the { Cisco Desktop Admin -> workflow -> Enterprise Data }you allow the agent to edit the enterprise data. Its a checkbox.