UCCX installation 11.5.1 SU1 I'm not able to silent monitor an agent. On the Finesse supervisor, when selecting a Finesse agent in "Talking", i get the error message: Agent device does not support Silent Monitor. (CTIError=88047) All the agents have CIPC 8.6.6.0 Checked almost all the parameters as indicate in documentation and discussions found on communities. Googled a lot, but no answer Any Idea ? ... View more

Hello all, I recently installed UCCX9.0 and used CUIC. I've a problem with a CUIC report wich seem corrupted : Contact service Queue Activity. When we try to tun this report we get this error : "There are currently no parameters configured for this report." and then "Dataset status is Failed (Database Error)." Did somebody already get this error ? Could someone extract this report and send it to me ? I'll try to import it on my side. Best regards, Jena Brunstein ... View more

Hello I was wondering if the newest 8945 IP Phone was supporting french localization with CUCM 8.5.1 running as a VM on an UCS C200M2 ? I"ve installed the french locale file (cm-locale-fr_FR-8.5.1.1000-1.cop.sgn) and the other type of IP Phones (7941,etc ..) are now in french, but not the 8945. Anybody has an idea ? Thanks Jean Brunstein ... View more

There's a delay for around 5 seconds when a user want to see the missed call, received call and placed call in the call list. This happens when a phone is configured with two DN numbers. I'am on a CUCM 7.0, but have already seen that in 4.1 and 6.0 or 6.1. Is there a way to solve this problem so that the delay disappears and see immediately the timestamp of the calls ? Thanks Jean Brunstein ... View more

Hello all, Since we installed Office communicator R2 as instant messaging system, we cannot use Cisco TSP Click to call from exchange as all called are sent to communicator. Have any of you manage to resolve this problem ? Best regards ... View more

I would use SNR to have my IP Phone and my mobile phone ring simultaneously. Everything is setup and works fine except one thing. If my mobile phone has not taken the call after 20s, it should be connected to the voice mail of the mobile, but the gateway is disconnecting the call. I've tried with other mobile phones belonging to the french cell providers. The strange thing is that with SFR and Orange the call is disconnected, but with Bouygues the call is connected to the voice mail of the mobile and that's what i want. I attach a file with debugging taken on the gateway in both cases. I use : CUCM 6.1.2.1000-13 CISCO2821 12.4(22)T configured with H323 I've tried to play with several parameters on the gateway with the different progress indicators on the dial peer and the global commands "voice call something" without success Any ideas ? Thanks ... View more

Hello Has anybody an idea of what this message given by the Syslog Viewer in RTMT means : %CCM_CALLMANAGER-CALLMANAGER-3-UNKNOWN_ALARM:HuntListExhausted: HuntListName:Hunt List Std-Ouvert Cluster ID:StandAloneCluster Node ID:CUCMBE-CUSTOMERNAME This message appears a few time each day. The CUCM is CUCMBE 6.0.1.2000-3 The customer is complain that sometimes calls are dropped and i suspect that it could be related with that hunt list Thanks for helping ... View more