Hello, My customer using UCCX 11.6.1.10000-51 (ES02-24). I found some call was disconnect from CTI port by look at CDR from CallManager that cause value 16 at destination (CTI Port). I also check in CUIC reports and found that this call type is Aband...

My customer using CUCM 8.5 and UCCX 8.5. CUCM was sync users with LDAP. UCCX app admin user as well. Customer need to un sync LDAP. I'm not sure that when we un sync user with LDAP, the exist uccx app admin user will can login to uccx?

Hi,My customer has one agent login fail with this error. I try to re-associate phone device with rmcm user but it still the same. I think it invole with that phone (ip communicator) bacase this agent change hardphone to this phone, the she cannot log...

Hi,I deploy ccx 12.0 and try to login finesse but I got error "Authorization failed. Contact your system administrator." I'm not sure that what is difference between ccx 11.x and 12.0? 

Hi, Anyone see issue that ccx database lose even ccx database service is IN SERVICE.During add trigger number, I found route point not register in CM so I do reboot ccx publisher and subscriber. Otherwise, ccx database service is IN SERVICE. After th...