Hi,My customer has one agent login fail with this error. I try to re-associate phone device with rmcm user but it still the same. I think it invole with that phone (ip communicator) bacase this agent change hardphone to this phone, the she cannot log...

Hi,I deploy ccx 12.0 and try to login finesse but I got error "Authorization failed. Contact your system administrator." I'm not sure that what is difference between ccx 11.x and 12.0? 

Hi, Anyone see issue that ccx database lose even ccx database service is IN SERVICE.During add trigger number, I found route point not register in CM so I do reboot ccx publisher and subscriber. Otherwise, ccx database service is IN SERVICE. After th...

Hi,   I have deploy QM11. My customer need to bulk export files. I have question that can we use CRX (Calabrio Recording Export Utilities) from Calabrio to export files?   Regards, Krongkwan

Hi, I face problem that ccx replication server always drop. Sometime publisher node drop and sometime subscriber node drop. These server is HA over WAN.  I reset UCCX database service to make it back to work but it always drop 2-3 times per week. So,...