Hi, I am rather new in UCCX world especially in scripting, I have just created a basic script with a Hidden Sub Flow to another script which allows caller to enter their mobile number and then save it in a Document. Now, I want to know how can we d...

Hello fellow Cisco professionals, I had a weird issue happening in our environment at the moment. We have a CUCM SIP trunk integration with Lync Mediation servers for outbound/ inbound call in Lync (S4B). Everything was fine until last week when su...

Hi All, I have four standalone CUC which leveraging the same CUCM cluster. The plan is to merge the data of these different instance of CUC into two cluster. For eg; [CUC-A]+[CUC-C]             <-------- Using COBRAS Export, i'll back up the DB and ...

Hi Gents, I have an legacy Avaya PBX that requires to works with CUCM. Based on Avaya documentation that I found which based on CM v4, I create a trunk using H323 by creating H323 GW with Avaya IP address. On on the Avaya sides, AGC networks guy has...