Hi All,   can  someone please help me,  there is a new client we would like to create new script flow,  what i gathered so far i need to:   1- Create a dn in cucm 2- assign ddi to dn 3- assign pg user to the dn 4- map dialled dumber to a call type 5-...

Hello,I have UCCX version 8.5(1)  with CUCM 8.5,I tryed to install CAD client but a got this issue:"TUP.ini file on the server is missing a critical value for the Call Center Language",please help  with any advice.We gol is migrate UCCX 5.0 to UCCX 8...

Hello,I have a issue when I tried to purge the database,It has 55% an interogation of database  work very slow. My trouble is that I cannot delete information of database from db_cra  from contact center aplication.All the best,Dan.

Hello,I got the below issue"Unable to log the Rascal server.Call recording, agent statistics and team will be unavailble"This happend when I want connected  into Cisco Supervizor Desktop.Thanks in advance.All the best,Aurelian Gudila

Hello,I got a issue when tried to configured the Automatic Work and Wrap−up Time.I made all configuration into Cisco Contact Center Expres version 5 enchanced.Under Cisco Desktop Work Flow Administrator I cannot found „Enable automatic state change” ...