About sandeep pokhriyal

sandeep pokhriyal · 09-03-2012

ICM 8.5IPIVR 8.5Translation RoutingI am sending a call to IPIVR through ICM using translation route. The calls are failing from Run External Script.ErrorCode=The Script ID Specified is invalid or unknown (29)the script is configured properly and ther...

sandeep pokhriyal · 09-01-2012

I have upgraded a IPIVR from 3.5(3) to 8.5. In the previous versions i have noticed that there are Execute Java Method steps are available but in 8.5 they are missing. how can we use the same script in the new installation?when i try to load the scri...

sandeep pokhriyal · 07-31-2012

ICM 8.5I am not able to see the Cisco SNMP Agent Management in Add Snap-in window. Cisco Contact Center SNMP Management service is running.Do we need to install it seperately?I want to monitor the IPCC servers using CUOM.Regards,Sandeep

sandeep pokhriyal · 01-31-2012

CCM 8.5CVP 8.5ICM 8.55350 XM - Ingress+VXMLI am implementing Courtesy Callback and i have done the config as mentioned in the admin guide. The survivability service is invoked on POTS dial peer.when i dial the number to invoke Courtesy Callback i onl...

sandeep pokhriyal · 12-22-2011

I have CUSP module in one of the 3845 router and i have configured it also, but i am not able to call the script. i am dialing from the phone registered to the callmanager. the system plays the message your calll cannot be completed as dialed.the cal...

sandeep pokhriyal · 03-13-2013

Hi Anthony, I have huge script and i want to avoid the many retry attempts under unsuccessful and timeout options. Is there a way i can make a single if condition with retry attempts and keep looping to that with label and goto step instead of makin...

sandeep pokhriyal · 03-13-2013

Hi Tanner,I have huge script and i want to avoid the many retry attempts under unsuccessful and timeout options. Is there a way i can make a single if condition with retry attempts and keep looping to that with label and goto step instead of making ...

sandeep pokhriyal · 10-22-2012

Hi Geoff,The caller hears the ringback but the call doesn't land on the agent phone.I can see using outbound proxy in the CVP messages. but then i get the error that it is not able to connect.%CVP_8_5_SIP-7-STACK_TRC: {Thrd=pool-1-thread-114-SIP-77}...

sandeep pokhriyal · 09-13-2012

Resolved.The ICM-ICM GW at the NAM level script had the 'Validate returned label' , after removing that and adding srv.xml file to the CVP i restarted the CVP and it started working and the calls were landing to the agents. before adding srv.xml file...

sandeep pokhriyal · 09-13-2012

Hi Williams,I work with Mani. the label is there in the CICM config but i am still getting these errors.Regards,Sandeep

Member Since	‎10-18-2006 10:21 AM
Date Last Visited	‎08-18-2017 03:56 AM
Posts	296
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Calls Failing from Run Ext Script--ICM-->IPIVR

IPCCX 8.5- execute jave method.

Not able to see Cisco SNMP Agent Management in Add Snap-in window

Courtesy Callback

CUSP configuration

UCCX 8.5.1 some system prompts only in english

"are you still there" Prompt

Re: CUPS, CVP and UCCE

Re: Routing client doesn't receive the label from ICM

Re: Routing client doesn't receive the label from ICM