Our Help Desk is using a very simple UCCX app.  Basically the script checks to see if any agent is 'logged in' and 'ready' and if so rings that agent immediately.  If agnets are 'logged in' but all are 'not ready', the call goes to ...

I have a simple configuration in UCCX 7.0 Premium.  There are 7 agents assigned each with a single CSQ and assigned a single skill, all at competency level 5. I want to prioritize them so some get the bulk of the calls.  I know how to change the CSQ ...

When trying to run reports in CDR Analysis and Reporting we will often get the error "30023:Data is not available for the date range selected...". Each time it turns out that the Cisco Unified CallManager CAR Scheduler service has stopped and we hav...

I need to quickly change some prompts in an existing call center to update the hours of operation. For instance, it currently says hours are "6 am to 11:30 pm" and I want to change it to "...11:00 pm". Anyone have a quick step by step you can share?...