Hi All, For a long time I have been trying to chase this issue down, with out much luck.  My current uccx script works fine except it is lacking couple of items. A caller calls into the contact center, is presented with English and Spanish options an...

I cannot figure out why my spanish agents are not getting call

Hi All, I have call center with several agents. I would to have the agents take a survey for every 5 or 8th caller.  I have the Agent software on everyone's desk.  Is there somewhere in CiscoAgent software that I can turn on Globaly for all the agent...

Hello,I am trying to integrate my Nortel Option 61C with my  Cisco 2901 and CUCM. The telco carrier 2 PRI go into the Nortel, and then I have another PRI between the two PBXs.  I have asked my Nortel PBX vendor to follow the Document 12986 ( Case Stu...