Heloo Cisco guys, I have a problem in one of my customer, I was going to implement the FAC running on my Call Manager Express on 2951  with IOS 15.2.2T. I have tried two ways to implement this FAC configuration 1. With LPCOR by using this configuration : application package auth   param term-digit #   param user-prompt flash:en_bacd_enter_dest.au   param abort-digit *   param passwd 1234   param max-digits 4 2. With TCL Script by James Krueger service fac flash0:/acctfixedpin.tcl   param uid-len 4 I have completed the rest of that onfiguration based on Cisco document and Cisco supports forum. But when I make a phone call to the FAC dial-peer, the router was error and show some error messages (attached). As information, I installed the CUE module on that router as well. Please help. Thank you, Armando ... View more

Package: Cisco Unified CCX Enhanced Cisco Unified CCX Administration System version: 8.5.1.10000-37 I  have a situation where agents are being taken out of ready state with a ‘ring no answer’ notation in  the agent's log. I set the device to auto answer with headset, but the log was show 32763 reason code, which is a reason code for Ring No Answer. The desktop IP Phone show "unknown number" (can't show the caller ID), but the ACD software and its log are able show the "caller ID". Then the agent status changes to "reserved" and the become "not ready" until the agent switch it to "ready" status manually. These symptoms are weird because it happens not everytime, and the system is running properly if these symptom are not appear. I really don't know how to fix it. Any ideas on where to look for this issue? Thanks, ... View more