I have a customer that I just installed CSM 3.2.1 SP1 for they chose the AAA model of MS Active Directory. Question is how do you setup any roles or groups in CSM so, when a person logs in they get a specific role.

I have a trunk (Non-gatekeeper) between the legacy CCM 4.12 system and the new CCM 6.0. The trunk on the CCM 4 has the SUB then PUB listed, same on the CCM 6 side. Calls flow from the CCM 4 side to CCM 6 side no problem. Calls do not work from the CC...

I have a T1-PRI tie line between the PBX(Avaya G3) and my Call Manager 5.1 w/2811 voice gateway. The issue is getting the caller-id to work on calls coming from the Avaya. The company that handles the Avaya says they are sending the Caller-Id but all...

I have a dual integration with CCM 5.1 and a Digital PIMG to a Avaya G3, Unity is ver 4.2(1). The problem I am getting is that using the port monitor is see the call coming from the PBX, it gets answered but Unity does not play an Opening Greeting. I...

I am trying to get a PRI tieline installed between the G3 and my voice gateway. Unfortunately the PBX jockey gave me a cable that I believe I have pinned out correctly but, still cannot get the connection to come up. I have 25 pair cable with the PBX...