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I have been experiencing an issue in our lab environment that I have not been able to get an answer on. We are running CUCM 11.5 SU6 and Verint call recording 15.2 (HFR 7) with both screen and audio recording. We have the agents log into Finesse to t...
I have a new install of ECE 11.5 in my lab. I was able to get everything installed, but now when I attempt to log into the web page (http://localhost/system/web/view/platform/common/login/root.jsp?partitionid=1) I get the pop-up asking for the userna...
I have a DX80 that is registered to CUCM and I have run into an issue where the call to WebEx is being rejected. From the system, I dial into a WebEx (ex. 123456789@company.webex.com) which goes CUCM==>Expressway C==>Expressway E. The call is SIP for...
Hello,
Our company has recently made the switch from an on premise audio bridge (MeetingPlace) to WebEx. In an effort to lessen the impact to our user community, we kept the extension we had used to dial into the bridge (5 digits) for dialing into ...
Good Morning,
We have installed and provisioned a Spark Room Kit Plus. It is working normally (peer to peer video, joining a WebEx, etc.) but when we look at the diagnostics there is a message stating Other diagnostics check: MonitorDelay. I have s...
Yes, I am getting the login box using IE and being allowed to enter the username and password, it just does not accept it. I can RDP to the server and log into the SQL Manager with that same username and password without any issues.
This was a problem with the configuration of the system. At one point in time someone made a Call Policy rule on the VCS that rejected all calls to any number that began with a nine (9). The WebEx meetings that users were trying to join all began wit...
We had taken a look at the CDR records for the reported calls. Each of the reported call issues show "origCallTerminationOnBehalfOf" with a code of 13. We had run into this issue withe VPN phones on CUCM version 8.6, but thought that the bug was fixe...
Hi Jonathan,You are correct, that does not affect the DefaultIMApp key when Jabber is installed using that switch on a machine that has never had Jabber on it before. However, even after deleting the Jabber client from Windows, deleting the Cisco Jab...
