I have been experiencing an issue in our lab environment that I have not been able to get an answer on. We are running CUCM 11.5 SU6 and Verint call recording 15.2 (HFR 7) with both screen and audio recording. We have the agents log into Finesse to t...

I have a new install of ECE 11.5 in my lab. I was able to get everything installed, but now when I attempt to log into the web page (http://localhost/system/web/view/platform/common/login/root.jsp?partitionid=1) I get the pop-up asking for the userna...

Hello,   Our company has recently made the switch from an on premise audio bridge (MeetingPlace) to WebEx. In an effort to lessen the impact to our user community, we kept the extension we had used to dial into the bridge (5 digits) for dialing into ...

Good Morning,   We have installed and provisioned a Spark Room Kit Plus. It is working normally (peer to peer video, joining a WebEx, etc.) but when we look at the diagnostics there is a message stating Other diagnostics check: MonitorDelay. I have s...