About Abu Hadee

Abu Hadee · 02-03-2013

"Send to VRU" Troubleshooting"In CVP deployments, call failures at “Send to VRU” or “Run Ext Script” node are very common. Even though it is just a single node in ICM, there are lots of signaling events that need to occur on CVP, the VXML Gateway and...

Abu Hadee · 04-17-2011

This document describe call flow of CVP comprehensive mode with SIP. This has sample debug when message flows around within CVP Component.

Abu Hadee · 03-28-2011

This short video explains OPCTest utility, how to use it, impact of exit_opc and debugs.

Abu Hadee · 10-26-2010

FAX over VOIP some times can be challenging. Finding the right configuration is sometimes difficult as it can be SCCP, MGCP, SIP or H323 or even combination of multiple protocol. More over, it can be fax pass-through, T38 or Cisco fax relay. 3rd part...

Abu Hadee · 10-25-2010

Wireshark is packet sniffer utility. It can also be used to to analyze voip protocol, graphical call flow, RTP analysis. This video shows how to use wireshark for voip troubleshooting.

Abu Hadee · 03-29-2016

Peripheral target and label is used to match a call when it returns on target peripheral. Lets say the Call is coming through CUCM to ICM and you do a translation route to send the call to IP IVR. ICM then sends the Label to CUCM to route the call to...

Abu Hadee · 03-29-2016

Hi DJ Will there be any IP Address/Routing change? If you change IP Address, then you need to run the PG Setup tool on both PGs to update their local and remote Private IP Addresses. If these PGs are Agent PG, you'll also need to run CTI Server Setup...

Abu Hadee · 09-04-2015

Hi DaleUDP is always the preference unless there are other issue (defect on product or network).Sometimes, the decision is also depends on the network you are running the contact center. Do you have mismatch MTU between the devices CVP interacts? If ...

Abu Hadee · 08-25-2015

Hi LaraYou can not configure Courtesy Callback without reporting server. The callback information is saved in the Database and then retrieve to initiate the outbound call.Also, you need to have IOS gateway, because Survivability.tcl script is also re...

Abu Hadee · 08-25-2015

Cisco EIM and WIM is cut down version of eGain. Some of the features are missing from Cisco EIM/WIM. You can buy full featured multi-channel product from cisco using Solution Plus. But the support for that product is directly through egain not throug...

Member Since	‎04-01-2006 05:14 AM
Date Last Visited	‎12-05-2023 07:38 PM
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Send to VRU -V.02.pdf

CVP Call Flow with SIP (Comprehensive)

How to use OPCTest utility

Fax Configuration and Troubleshooting Project

How to use Wireshark for VOIP Troubleshooting

Peripheral target and label

Hi DJ

Hi DaleUDP is always the

Hi LaraYou can not configure

Cisco EIM and WIM is cut down