Hi all, We have recently upgraded to UCCX 10.5 and I'm playing around with finesse desktop. Has anyone setup a widget for email yet? I cant find any documentation that would detail how to do this. Similarly , in the CAD version - you had chat to othe...

Hi,I'm trying to get social miner to integrate with a facebook page. Social miner running 9.0(1)-36, I installed the lasest cop4 file not long ago.Once i create a facebook and feed and add it to a campaign, I just get Unknown error , Last fetch was N...

Hi,I'm trying to patch an existing SocialMiner server (currently running Active Master Version: 9.0.1.10000-37) with platform-csa-9.0.1-cop-3.cop.sgn .I get file validation error without any further details. I have tried both FTP and SFTP methods and...

I've got an issue where I cant access the ELM pages properly from CWMS admin pages. Clicking on Manage License redirects to the ELM page but there is no further way to go:The troubleshooting doc suggests manually restarting ELM/Tomcat service - howev...

It seems that Speech Connect port now has to be configured as a separate port to voice ports and it is now a licensed feature in CUXN 9.0? Has anyone seen any documentation on this as in the past speechconnect was a feature that came with user licens...