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- About Elena Pudge
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Member since
10-14-2009
25
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Created by
Elena Pudge
in Contact Center
in Contact Center
08-26-2014
09:53 AM
08-26-2014
09:53 AM
Hi all, We have recently upgraded to UCCX 10.5 and I'm playing around with finesse desktop. Has anyone setup a widget for email yet? I cant find any documentation that would detail how to do this. Similarly , in the CAD version - you had chat to other agents, as well integration with CUP server for non-agents presence - has anyone found a widget to get this added? Thanks Elena
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- Tags:
- #uccx 10.5
- finesse
Labels:
10-16-2013
06:37 AM
Managed to sort it now, combination of reboots/several attempts thanks
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10-16-2013
01:57 AM
I've tried community and business with the same result, as yours is working, can I ask a couple of really daft questions: 1. Which url do you configure in Social miner? I'm asssuming its the webpage of community? http:// .... rather than https:// 2. When the redirect page appears are you logged on under your personal profile ? Is the app then approved for access under that? Thanks, I'm sort of clutching at straws here
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10-15-2013
12:19 PM
I've tried all three, I don't whether I'm missing something with how the Facebook account should be setup now. Under the business page (I have tried setting the page up community, local business etc as well) there is no options for app authorisation in the settings. That option only exists under personal accounts , so when I login to Facebook as the business page admin, I get the redirect from social miner to Facebook, Facebook then tells me this option doesn't exist on business accounts, and I need to login under personal account, which if I proceed, the app appears to be authorised ( I can see it in the account settings option), but I then go back to the red cross symbol on social miner. Has anyone setup Facebook integration? What kind of account/page did you link it to?
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10-15-2013
09:59 AM
Hi, I'm trying to get social miner to integrate with a facebook page. Social miner running 9.0(1)-36, I installed the lasest cop4 file not long ago. Once i create a facebook and feed and add it to a campaign, I just get Unknown error , Last fetch was Never, success rate 0%. Does anyone know if there is a log file I can check that might give me some indication as to why this is happening? Thanks Elena
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- Tags:
- socialminer
Labels:
07-17-2013
05:55 AM
I dont think its a network issue, as it connects and can pulll out the details of that file within the folder. I'll look to raise it with TAC
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07-17-2013
04:08 AM
Hi, I'm trying to patch an existing SocialMiner server (currently running Active Master Version: 9.0.1.10000-37) with platform-csa-9.0.1-cop-3.cop.sgn . I get file validation error without any further details. I have tried both FTP and SFTP methods and both get to the same point: Available options and upgrades in "x.x.x.x:\": 1) platform-csa-9.0.1-cop-3.cop.sgn q) quit Please select an option (1 - 1 or "q" ): 1 Accessing the file. Please wait... Validating the file... The selected file is not valid. Has anyone else seen this? Thanks Elena
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- Tags:
- socialminer
Labels:
Created by
Elena Pudge
in IP Telephony and Phones
in IP Telephony and Phones
08-20-2012
03:17 AM
08-20-2012
03:17 AM
Hi, Does anyone know how to display a specific system message on 9971 when they are in SRST mode? I've configured SIP SRST and the system message doesnt display on 9971 nor does the usual System is operaing in fallback mode. thanks
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Labels:
07-30-2012
05:09 AM
Yep - 2nd server is the SRST gateway CUCM Server1 10.26.120.129 Active CUCM Server2 10.26.120.148 Standby
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07-30-2012
04:38 AM
Hi, I'm trying to get sip srst working and must be missing something very simple. This is the config I've got: voice service voip ip address trusted list ipv4 85.119.63.4 ipv4 10.26.120.129 ipv4 10.26.120.0 255.255.255.0 address-hiding allow-connections sip to sip redirect ip2ip fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none sip bind control source-interface GigabitEthernet0/1 bind media source-interface GigabitEthernet0/1 registrar server asserted-id pai midcall-signaling passthru pass-thru content sdp sip-profiles 1 ! voice class codec 711 codec preference 1 g711ulaw codec preference 2 g711alaw codec preference 3 g729r8 bytes 30 voice register global system message *** SRST in Action *** max-dn 56 max-pool 10 ! voice register pool 1 id network 10.26.120.0 mask 255.255.255.0 preference 2 proxy 10.26.120.129 preference 1 dtmf-relay rtp-nte voice-class codec 711 As far as the router is concerned the phones are registering: Jul 30 12:17:44.459 BST: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg: Received: REGISTER sip:10.26.120.148 SIP/2.0 Via: SIP/2.0/UDP 10.26.120.151:5060;branch=z9hG4bK43fdeaec From: <sip:6001@10.26.120.148>;tag=d0c282d0aefe00125e06e369-237448af To: <sip:6001@10.26.120.148> Call-ID: d0c282d0-aefe007c-6f1a051f-74c189c4@10.26.120.151 Max-Forwards: 70 Date: Mon, 30 Jul 2012 11:17:28 GMT CSeq: 105 REGISTER User-Agent: Cisco-CP9971/9.2.4 Contact: <sip:da7b99eb-78ea-c180-af59-987dd2c5b195@10.26.120.151:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-d0c282d0aefe>";+u.sip!devicename.ccm.cisco.com="SEPD0C282D0AEFE";+u.sip!model.ccm.cisco.com="493";video Supported: extended-refer,norefersub,X-cisco-srtp-fallback,X-cisco-config,X-cisco-sis-5.2.0,X-cisco-xsi-8.0.1 Content-Length: 0 Reason: SIP;cause=200;text="cisco-alarm:14 Name=SEPD0C282D0AEFE ActiveLoad=sip9971.9-2-4-19.loads InactiveLoad=sip9971.9-2-1.loads Last=cm-closed-tcp" Expires: 3600 Jul 30 12:17:44.459 BST: //76/F6E40EFF8035/SIP/Msg/ccsipDisplayMsg: Sent: SIP/2.0 200 OK Via: SIP/2.0/UDP 10.26.120.151:5060;branch=z9hG4bK43fdeaec From: <sip:6001@10.26.120.148>;tag=d0c282d0aefe00125e06e369-237448af To: <sip:6001@10.26.120.148>;tag=3E5B6C-5D6 Date: Mon, 30 Jul 2012 11:17:44 GMT Call-ID: d0c282d0-aefe007c-6f1a051f-74c189c4@10.26.120.151 Server: Cisco-SIPGateway/IOS-12.x CSeq: 105 REGISTER Supported: X-cisco-srst-sis-1.0.0 Supported: X-cisco-srtp-fallback Contact: <sip:6001@10.26.120.151:5060>;expires=3600;x-cisco-newreg Expires: 3600 Content-Length: 0 However, the phones themselves just sit there with the message : Registering and blank screen. Any ideas? Thanks
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Labels:
08-26-2014
Hi all, We have recently upgraded to UCCX 10.5 and I'm playing around
with finesse desktop. Has anyo...
10-16-2013
I've tried community and business with the same result, as yours is
working, can I ask a couple of r...
10-15-2013
I've tried all three, I don't whether I'm missing something with how the
Facebook account should be ...
10-15-2013
Hi,I'm trying to get social miner to integrate with a facebook page.
Social miner running 9.0(1)-36,...
07-17-2013
I dont think its a network issue, as it connects and can pulll out the
details of that file within t...
07-17-2013
Hi,I'm trying to patch an existing SocialMiner server (currently running
Active Master Version: 9.0....
Created by
Elena Pudge
in Collaboration Applications
02-04-2013
02-04-2013
I've got an issue where I cant access the ELM pages properly from CWMS
admin pages. Clicking on Mana...
Created by
Elena Pudge
in Collaboration Applications
01-29-2013
01-29-2013
Hello all,I've got Jabber for iPad 9.2 (21023) running, with CUP 9.0 and
CWMS in the background. Acc...
Created by
Elena Pudge
in Unified Communications Infrastructure
11-06-2012
11-06-2012
It seems that Speech Connect port now has to be configured as a separate
port to voice ports and it ...
11-05-2012
Brilliant, thanks.These reg keys were missing, once added all is working
fineThanks for all the help...
10-31-2012
Hi Jonathan,As this is initial setup, I have access to user pages, so
have already enabled calendar ...
Public Statistics
| Date Registered | 10-14-2009 07:56 AM |
| Date Last Visited | 08-18-2017 03:56 AM |
| Total Messages Posted | 25 |
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