Oh ok yep the system generates default reports only which are already built in.I think the Advance services or PDI team can assist with these custom modifications or reports, you might want to check with the cisco account team and have them open a ca...
Hello,This is an interesting question and might lean towards a bit of custom assistance.You might want to open a case with Advanced services or PDI at cisco and check with themRegards,Prashanth
Hi Ossama,These are due to stuck sessions. Please try the following:-Restart the cisco desktop synch service-Restart the cisco reccording and statistics service-Restart the cisco enterprise serviceIf its a HA setup, do so on both nodes. This should c...
Hello Karen,You can either open a TAC case to get answers on Historical reports.Or if you send me the version of UCCX, I can attach the Historical reporting guide for that version.Regards,Prashanth
Hello,Please try the following create a new RMCM user and make sure its present in CUCM application users as well.Then try the JTAPI resynchIf that fails then try the following stepsI would recommend manually installing the JTAPI clientSay its a HA s...
