Is there a way that when webchat is enabled, that a response stating that the service /office is currently closed. Can this be set within a calendar / time of day setting? I cannot see where this can be done. Thanks David ... View more

Hi, I am trying to setup a daylight savings time check. I have a holiday check running ad working.  I want to select a different time of day routing based on the outcome of is it day light savings true or false.  With out having and excessively long xml of 700 plus entries, it there a way to check against a date range eg 30/04/2015 => 25/10/2015.   Thanks   David ... View more

Hi, We have just rolled out CUCM 10.0.1 and users are using the self care portal. What specific roll allows a user to add there own phone for Single number reach/ mobility with out allowing them to access the CCMadmin pages.   Thanks   David ... View more

Hi, I have a syetm that I have been asked to maintain. The system is Unity connection 7.1. I have the admin accounts to access the system but i do not have the OS admin passwords that are used to access the CLI or the OS admin/Disaster recovery. Is there a process to recover or reset this password? Thanks David ... View more

All, I need to setup a solution whereby when a user is on an external call that they need to record, they can press a button on the phone that will direct the traffic to a unity server to silently record the voice stream. Is this solution possible? If so is there any good configuration guides or examples? Thanks David                   ... View more

hi, We have a 1921 router and 3g card. We have tested the 3G card in a PC and logged onto the networ successfully. We have setup the router with the below settings and the cell0/0/0 interface constantly bounces. Are there any Optus specific settings that need to be set in the card? Can you use AT commands on the card as reverse telnet does not seem to work? Config: nterface Cellular0/0/0 ip address negotiated ip nat outside ip virtual-reassembly in encapsulation ppp load-interval 30 shutdown dialer in-band dialer idle-timeout 0 dialer string optus dialer-group 1 async mode interactive ppp chap refuse ppp pap sent-username tba password 7 xxxxxxxxxxxxxxxxxxx ppp ipcp dns request ! ! dialer-list 1 protocol ip permit ! ip route 0.0.0.0 0.0.0.0 Cellular0/0/0 ! ##show cellular 0/0/0 all Hardware Information ==================== Modem Firmware Version = K2_0_7_19AP C:/WS/FW Modem Firmware built = 10/26/09 Hardware Version = 1.0 International Mobile Subscriber Identity (IMSI) = 505023306092954 International Mobile Equipment Identity (IMEI) = 011955005278306 Integrated Circuit Card ID (ICCID) = 8961023312414003035 Mobile Subscriber International Subscriber IDentity Number (MSISDN) = Factory Serial Number (FSN) = C66188226171006 Modem Status = Online Current Modem Temperature = 35 deg C, State = Normal PRI SKU ID = 9992680, SKU Rev. = 1.3 Profile Information ==================== Profile password Encryption level: 7 Profile 1 = INACTIVE* -------- PDP Type = IPv4 Access Point Name (APN) = fxauct Authentication = PAP Username: tba Password: xxxxxxx * - Default profile Data Connection Information =========================== Data Transmitted = 0 bytes, Received = 0 bytes Profile 1, Packet Session Status = INACTIVE         Inactivity Reason = Unknown Profile 2, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Profile 3, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Profile 4, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Profile 5, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Profile 6, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Profile 7, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Profile 8, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Profile 9, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Profile 10, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Profile 11, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Profile 12, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Profile 13, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Profile 14, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Profile 15, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Profile 16, Packet Session Status = INACTIVE         Inactivity Reason = Normal inactivate state Network Information =================== Current Service Status = Normal, Service Error = None Current Service = Packet switched Packet Service = UMTS/WCDMA (Attached) Packet Session Status = Inactive Current Roaming Status = Home Network Selection Mode = Automatic Country = AUS, Network = Optus Mobile Country Code (MCC) = 505 Mobile Network Code (MNC) = 2 Location Area Code (LAC) = 32005 Routing Area Code (RAC) = 1 Cell ID = 0 Primary Scrambling Code = 477 PLMN Selection = Automatic Registered PLMN =  , Abbreviated = Service Provider = YES OPTUS Radio Information ================= Radio power mode = ON Current Band = WCDMA 2100, Channel Number = 10737 Current RSSI(RSCP) = -105 dBm Band Selected = Auto Number of nearby cells = 1 Cell 1         Primary Scrambling Code = 0x1DD         RSCP = -103 dBm, ECIO = -5 dBm Modem Security Information ========================== Card Holder Verification (CHV1) = Disabled SIM Status = OK SIM User Operation Required = None Number of CHV1 Retries remaining = 3 Thanks ... View more

Hi, We have setup a new wireless environment and were looking at using EAP-TLS. This works ok, but no matter what we do it will never prompt for username and password credentials as well as the mutual certificate authentication. Is there a way that this can occur? We are using: Cisco WLC 7.2 CISCO ACS 5.2 MICROSOFT SERVER 2008 AD infrastructure Windows 7 PC Any info or articles greatly appreciated Kind regards David Sent from Cisco Technical Support iPad App ... View more