We've currently rolled out a CCX 10.6 deployment and the contact centre agents are using the Finesse client.
We've come across several issues with Finesse which we've been able to fix with amending the code with the default Desktop Layout XML section...
We're running into an issue where our agents on a third party contact centre system are experiencing 1 way audio on an intermittent basis roughly around the 15 minutes mark.This is a CUCM v10 solution, connected to said 3rd party contact centre solut...
We're needing to upgrade our customers server so it has the latest windows patches.
The server is currently running Cisco OS 2003.1.5aSR10 and UCCX 7.0(1)SR05. We've been
advised to get certain critical windows patches applied, but can see in the Cis...
I've been carrying out some MLPP testing on CUCM 8.5, using a Cisco 2821 as an MGCP gateway. This gateway has an E1 connection from a Telco provider.MLPP is configured up for a 999 call and I've busied out all channels on the E1 apart from channel 1....
We're running UCCX 7.0 (1)SR02_Build099. Roughly a week ago our end users reported they were unable to login to CAD. Upon checking the servers the event viewer was showing several error messages as below... Event Type: Information Event Source: LDAPM...
Disabling the Video Calling drop down box also fixed this for me (Product Specific Configuration Layout section)
For info, the Q931 debug was showing "Service/Option not available" and although you had only initiated the one call, it would actually i...
We ended up getting the customer off this version and onto SR05, where the problems persisted and resulted us in having to do a full cluster rebuild, this was on the advice of TAC. Hopefully your problems aren't so severe!
Not sure whether you've sorted this yet Alex, but make sure the device pool on your SIP trunk contains a Call Manager group with the CUCM server acting as the SIP end point ( configured in Asterix ) and is the primary server in the CUCM group.Regar...
