Hello James, I know that this is very hold stuff but anyway. We are facing the same issue here with a new implepemtation of a third party Contact center. When there is no customer at the other end, the Concact center platform sends a re-invite with a...
Hello , We finally figured out that the variable NUMERIC_ID is only viable within the<FOREACH:VIDEO_ADDRESS></FOREACH:VIDEO_ADDRESS> section of the booking invite Template. So if you want to add the information for the IVR you have to put it inside ...