Hi Robert,The screenshots you provided are correct.  Phones, if they are used with Extension Mobility, should not be associated with any user.  Device Profiles must be associated with users though and that is what you can see when you click on the Vi...

Hi Robert,Check the physical phone where the user is logged in and make sure the "Owner User ID" field is set to None.Best regards,Irvin

Thanks Glenn.  I'll go through the PER route.

Hi,Is there any development on DRS Message Fisher supporting Unity Connection 8.x?  Thanks!