Hi, Is it possible for UCCX to generate a message notification to an agent via the CAD if there is a voicemail waiting for them? For example, if a call is placed into a queue but the wait times are too long, my script allows the caller to leave a voicemail. I can send this voicemail to all the agent's phones with a distribution list in Unity Connection. This works fine, but I'd also like to somehow have UCCX send a message to the agent's CAD. Is this possible?
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