Hi All,We have implemented Wrap-up Time with our agents along with Automatic Work which is working, however we have found that if we have 5 of the 6 agents talking and one in wrap-up if a call comes to the queue rather than holding it, it will presen...

Good Afternoon All,I'm after some advice and was hoping somone could help.We are currently using Unity (Version 8.0.3.20000-18), and currenlty have 300 L-UNITYCN8-PAK licences.We have ordered further licences and our Vender has sent us UNITYCN8-HA-PA...

Hi All,I wonder if someone could help me with a problem I have, I use UCCX Historical Reports to get information about the number of abandoned calls, but I have noticed that the reports  generated are different against the Real Time Stats. For exampl...