Hi team,I have experience in UCCE . I am now learning HCS - Contact center.I would like to know if anyone has checklist on the installation of HCS-CC (apart from cisco installation guide)Looking for more information related to step wise component ins...

Hi team,I have experience in UCCE . I am now learning HCS - Contact center.I would like to know if anyone has checklist on the installation of HCS-CC (apart from cisco installation guide)Looking for more information related to step wise component ins...

Hi everyone, I am trying to play a music prompt whilst am performing GET query from Rest element in cvp call studio. I have set the fetchaudio and timeout as shown in screenshot. Once the get is performed, i have to check if the task_status is comple...

Hi, I am working on a sample CVP application with transcribe element. I am planning to collect both DTMF and voice inputs from the user. I have updated input mode as dtmf+voice. I observe two issues. 1. DTMF was not recognized. - Any suggestions what...