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eschippe
Cisco Employee
Cisco Employee
Member since ‎01-22-2008
‎05-09-2023
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Chat queue time (Historical) in a Contact Center report

05-05-2023
Is it possible to show the Chat queue time (Historical) in a report for Contact Center 12.5(1)? The environment also includes SocialMiner.      

UCCE 12.5 End-of-Support date

02-05-2020
Hi, Is the End-of-Support date already known for UCCE 12.5?

Looking for detailed Rest Agent API - error response - errorType

03-26-2018
Hi all, we were looking at the AGENT API error response, and we couldn’t find a full list of all the possible ErrorType in “Cisco Unified Contact Center Enterprise Developer Reference, Release 11.6(1)” https://www.cisco.com/c/en/us/td/docs/voice_ip_c...

SystemInfo API using different XMPP Domains

02-28-2018
The SystemInfo API provides different XMPP Domains when requesting the primary and the secondary node (but the primary and secondary are always in the same order).Is it a problem in our configuration? Should the XMPP domains be the same or should I s...

How to check daylight saving within the UCCX script

04-10-2015
Hi, customer has CC based in the UK and a number of remote sites in different time zones.Scenario: US daylight saving changed.Q: Is there a way to check from within the UCCX script, which runs in the UK, if the US daylight has been changed in order t...
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Member Since ‎01-22-2008 04:40 AM
Date Last Visited ‎05-09-2023 02:44 AM
Posts 15