I have fullly connected to customer's external SQL Database via ODBC, and able to see all the tables in SQL Query Analyzer from the UCCX server. However, in CCX Script Editor, when trying to do a 'DB Read' step, the Database Source Name list empty. ...
Hi Experts,I lost my CAD 7.0 CD, and is struggle to find a downloadable file on Cisco CCO. Does anyone by any chance know I can download it?Just try to set up a mock lap to test customer scripts.Thanks,Binh.
Hi Experts,My customer has the following requirements and I'm not sure if this is feasible or not:All agents are in the same skills-based CSQ - Skills level are 9 & 5 (5 is mininum).Callers hit opt 1 - go to skills(9) agents first, then skills(5) age...
I'm running into this problem that JTAPI client synchronization failed with CUCM 7.1(5)SU4 new installation. I read a lot of TAC cases and tried all the suggestions below, but no luck. Has anyone resolved this problem recently?Cisco JTAPI ClientAn ...
I have a scripting request from customer that when no agent available to answer the call, the caller can leave a message which then get sending to available agent in queue. It is similar to the previous thread below, but the link to sample script i...
Hi Harish,If you are integrating CUCM and CME via SIP, then follow Tere's steps above with SIP trunk add to CUCM. Here is an example of SIP dial-peer in the CME:dial-peer voice 3050 voip destination-pattern 3... session protocol sipv2 session target...
Finally found it - forgot to set up same ODBC connection on the Secondary UCCX server. My lab is single PUB, and customer UCCX is HA environment. After set up the same ODBC connection on the secondary UCCX server and Refresh DB Schema, everything i...
Thank you Anand for your quickly response. However, I've checked all the above and they are setting corrected. I got my lab working, but not on customer production environment. So something is missing and I am checking allover again and again.Than...
I've configured ICT's for integration between three clusters of different version 8.5(1), 7.1(5), and 6.1(3), and they are all working fine without any issues in call processing so far.
Thanks all for the replies and suggestions. I think you are all right that there is no way to fullfill all the requirements with only one CSQ, and the minimum is 2 CSQ's. I will bring this up to customer and will go that way.Thank you all and a Rat...
