I have a DN that appears on both a VG224 using the SCCP protocol and a 7945 IP Phone. The Maximun Number of Calls and Busy trigger for the DN on the 7945 is 4/2 and for the VG224 is 2/1. If the line on the 7945 is busy, should the DN on the VG224 get...

I have a client who would like to have multiple Corporate Directory entries using the "directories" button.  It's a school so besides having the normal "Corporate Directory" search for users, they'd also like to have an "Emergency Numbers" search whi...

How can I tell if the Names Tuning service is working on my Speech Connect server?  I just installed the license but when I look at the reports section, I don't see any Client Recognition Summary Reports or Failed Utterance Reports.  Are these report...

With CallManager Express, is there a way to remove the on-hold beep tone so the party that is on hold just hears silence?

I have a multi-tenant situation with auto-attendants for each tenant. One tenant wants to allow callers to only be able to access users in their group by use of their dial-by-name directory from their auto attendant. Is this possible and if so, how.