About James-R

James-R · 05-19-2005

We have recently upgraded to IPCC Express 3.5.2. Since we upgraded whenever we install CAD or Desktop Administrator it isntalls the Standard version and not the Enhanced version for which we have licenses installed.When Supervisor Desktop is install...

James-R · 05-19-2005

Since upgrading to IPCC Express 3.5.2 we are having a problem with a few agents. They login to CAD fine and then click on "Ready". Everything seems fine but 10 - 30 seconds later it automatically turns to "Not Ready". This only happens on 2 or 3 a...

James-R · 09-09-2019

Hi awentland,One way you can achieve what you are looking for is by further expanding on the the CSS and PTs that are part of this solution. Using the existing CSS and PTs from the original post, do the following:1) Create new PT (e.g. "Filter_List_...

James-R · 04-23-2019

Thanks Dan...For some reason, I had downloaded the v5 of the Lua Script and not v5a :)I now have v5a and can see the parts added for OPTIONS Ping. I'll get round to updating it later today. Thanks again. James

James-R · 04-23-2019

We also encountered the same thing recently as Quan... (Except on CUCM 10.5(2) and CUBE SBCs)From looking at SysLogs, we can see that this was due to the Lua Script Memory Leaking and effectively running out of Memory. It didn't matter what we set ...

James-R · 08-01-2006

Interesting... I will have a look at this but my initial thoughts are that this cannot be the case. This issue only affects 2 teams of agents and they are on different switches. Other agents attached to the same switches as these two teams have no...

James-R · 05-26-2005

Thanks for your input but this is what I am following already...It still only gives me the standard versions of Agent desktop and Desktop Administrator.

Member Since	‎05-19-2005 02:18 AM
Date Last Visited	‎01-28-2022 01:48 PM
Posts	8

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Not installing right version of CAD and Desktop Administrator

Agent Changing state by itself.

Re: Blocking Calls Based on Calling Party ID

Re: Blocking Calls Based on Calling Party ID

Re: Blocking Calls Based on Calling Party ID

Re: Agent Changing state by itself.

Re: Not installing right version of CAD and Desktop Administrato