As Aaron already mentioned, the logs are located in:The log files are C:\Program Files\Cisco\Desktop\log\Look for log files named Agent*.log and Agent*.dbg (it will look like Agent00001.log or .dbg)Capture both the Agent*.log and Agent*.dbg files tha...

In the documentation, the reason code 32764 is defined as:CRS failover. The system issues this reason code when the active server becomes the standby server and the agent loses connection to the Unified CCX platform.However, in your scenario, as you ...

You are correct, the IP Phone Agent is separate here, and is used on the phone directly. If your agents only use the IP Phone Agent, then I can confirm that your phones are supported on this version of IPCC Express. I only mentioned CAD (Cisco Agent ...

Hi Frank,Yes, it is supported. Please make sure the agents are running the correct version of Agent desktop (6.6.1.400). You can verify it's compatibility on page 27 of the compatibility matrix, linked below.http://www.cisco.com/en/US/docs/voice_ip_c...

Can you please recreate the issue (or note the last time this occured) and then attach a GUSI output here for me to review?* On the desktop, open Cisco Unity Tools Depot >> Reporting Tools >> Gather Unity System Info* Double click on Gather Unity Sys...