I am trying to write a custom IPCC report that pulls only external calls (inbound and outbound). I need the external phone number, call time, talk time, direction (in/out), and what extension the call finished on. I've been looking through the IPCC...

I am brand new to Cisco CallManager development. I'm trying to do some reporting for a customer and they want information on their hunt groups (# of calls in, # abandoned calls, calls answered, etc). My problem is hunt groups. I don't understand h...