vojtech.koukal
Level 1
Level 1
Member since ‎04-28-2015
‎04-15-2021

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  • 22 Posts
  • 0 Solutions
  • 15 Helpful votes Given
  • 0 Helpful votes Received
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Hello, the customer is running on UCCE 11.6.2 and noticed a strange discrepancies in historical database.The number of calls reported in Call_Type_Interval is different from the number of calls of given Call Type reported in Termination_Call_Detail. ...
Hi guys, Is there any way how to stop the Recording step in the UCCX 11.6 when the caller become silent (e.g. not speeking for 2 seconds)?I need to be able to record what the caller is saying, stop the recording when caller become silent and use the ...
Hello,   by default, when a call arrives to agent, the Call control gadget in Finesse expands and shows all call variables as defined in call variables layout. Agent can then click on the call control gadget's header and collapse it.   Is there any p...
Hi,   I have a setup with CUCM 10.5(2) using a hunt group with broadcast algorithm.   I enabled queing on the hunt pilot and set the "When no hunt members answer, are logged in, or registered" option and set the destination and CSS appropriately. My ...
Hello,is there any possibility in Finesse (both UCCX and UCCE) to get the destination IP address/port of the RTP stream of the current call (ie agent's phone)?I know it was possible in the CTI-OS desktop, but is this also available when using Finesse...
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Member Since ‎04-28-2015 02:05 AM
Date Last Visited ‎04-15-2021 08:56 PM
Posts 22
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