mclason01
Level 1
Level 1
Member since ‎07-24-2015
‎07-06-2022

User Statistics

  • 66 Posts
  • 2 Solutions
  • 50 Helpful votes Given
  • 26 Helpful votes Received
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Hello,  I have an issue where my Agent Based Progressive Outbound Campaign is working, but is not putting the agents in a "TALKING" state when connected. They are shown as "NOT READY" and also it is not putting them in automatic wrap-up. (which I ena...
Hello,  I have an issue where my Agent Based Progressive Outbound Campaign is working, but is not putting the agents in a "TALKING" state when connected. They are shown as "NOT READY" and also it is not putting them in automatic wrap-up. (which I ena...
I created a courtesy callback script, and it works great except for 1 problem. After about 80 seconds in the queue, a reactive debug gives an exception saying "Contact id:52994, Channel id:121 Contact is Terminated/Connected" The setup: A caller call...
I am using UCCX 12.5(1) with Finesse as co-resident Is it possible to use the finesse JavaScript API in an external application?  For example, say I was hosting a page using Node JS/Express on machine  that has access to finesse. I import the CDN fro...
I have been banging my head against my wall on this the past 4 months with TAC and AT&T pointing the finger at each other. Hoping someone else has experience this and found a solution. Outbound call flow: IP Phone > CUCM 12.5 > Cisco 3925 CUBE > AT&T...
Community Statistics
Member Since ‎07-24-2015 08:18 AM
Date Last Visited ‎07-06-2022 12:07 AM
Posts 66
Total Helpful Votes Received 26