We have a few of our contact centre customers looking to migrate to SIP for their PSTN access due to cost and scalability benefits.Unfortunately, it appears that MCT/MCID (malicious call trace) is missing. Spoke to a few people who believe it is beca...

We have a customer with a CUCM 6 and Genesys contact centre integration. They are using NICE to record inbound calls destined to the agents. What we have found is that the audio in the beginning of each recording is clipped. The file contains approx ...

I am using CME Version 7.0(1) and have a few 7960 phones configured. The phones keep resetting and it comes up as registration rejected. After a few seconds the phones re register without doing anything. I am using the loopback IP address as option 1...

Hi,We are seeing a very peculiar problem. One of the IP Phone (7970) is receiving calls from an unknown number. On answering, a fax tone is heard on the other end. We ran a filtered CDR search by extension and found "null" in the Calling No column. I...