Thanks for the response - I checked and G.722 Advertise was enabled, I disabled it and the whisper is still not playing. I should mention that there is silence on agent side as if the whisper is playing, there are no errors on the script node. Any ot...

Attached are the logs, the extension that I'm using is 80026 I've tried SIP and SCCP - SIP42.9-3-1SR1-1S SCCP42.9-3-1SR1-1S Thanks.

Built-in-Bridge is enabled on the phone. Version UCCE is 8.5, CVP 8.5 and CUCM is 8.6 Thanks.

Sasikumar, Thanks for your reply. However I currently have a lot of Cisco 7940 phones both SIP and SCCP working in the call centre and the agents ARE receiving Whisper Announcements. We are currently in the process of upgrading these to Cisco 7942 a...