Room Bar setup as a personal device in Control hub will not allow sharing via the Webex App within a call. You are able to share when not in a call and you can share in a call using the Proximity App. This is the case even for the person to whom the ...

Moving a Room Kit Min from TMS to Control Hub. This is in a personal office, so we want to assign the device directly to the user. However, the Kit says invalid code every time we try to enter it. The unit has been factory reset. We then set it up as...

Brand new Room Kit installed and registered to TMS. Codec tries to update the Touch 10 but when showing installing on the T10 it will suddenly flash a Failed to Update message then restart the process.  I have factory reset the T10 and tried it with ...

We have installed several SX20s recently and we have found an issue with certain computers presenting. The issue seems to be with newer ThinkPad Laptops. The Codec will not present when fed through a Atlona AT-VGA300CV scaler . We installed a scaler ...