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Level 1
Member since ‎07-07-2008

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I am implementing a UCCE for lab purposes and experiencing some difficulties in cvp comprehensive call flow. CVP Sends Bye and does not execute HelloWorld app. Please see components log files Version: UCCE 11.5 CVP DN: 4000Calling DN: 6300App : Hello...
Hello There,I am handling with a report that needs to relate each call registered on CDR with the awbd on ICM. At the first time i joined the formula"(globalCallID_callManagerId * 0x1000000) + globalCallID_callId" to the ICM.PeripheralCallKey and it ...
We have just installed an UCCE lab with the following topology:  1  Progger(PG,Router+Logger),  1 IPIVR   1 CM Cluster (PUb and Sub).  Since it is for lab purpose, I have only one PG point to Pub CTI Manager.I was asked to use the same pim pointing t...
We need to use an  IVR Intervoice with our UCCE environment. Basicaly, our need is that some calls from PSTN will reach CVP, then it will collect user data and  transfer all data collected along with the call to Intervoice. I tryed to do that by incl...
Hi all,My customer wants to gather the time all abandoned or answered calls spent in queue from calltype reports.Ex.  one call spent 1 minute in queue and then was answered by an agent and  another call spent 1 minute in queue end then abandonedFor t...
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Member Since ‎07-07-2008 12:28 PM
Date Last Visited ‎04-23-2021 07:11 AM
Posts 18