Member since ‎01-15-2015

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  • 24 Posts
  • 1 Solutions
  • 25 Helpful votes Given
  • 5 Helpful votes Received
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Our supervisors and administrators are encountering the following error when making any changes to current agents or trying to create new ones... Error occurredThe Router is not available. Try again later or contact your system administrator.This beg...
We're looking to find the peak concurrent agent's logged in per month in our PCCE v 11.6.1 environment. Is there a SQL query or CUIC report we can run to see this info?
In our PCCE 11.6 environment RoggerA is throwing alerts for low disc space for D Drive, which contains the SQL database. RoggerB is fine so far. Yesterday it was at 7.2 GB available and is at 6.6 GB today. RoggerB is at 20 GB and holding. We are expe...
Our call center is slammed and calls are holding longer than normal. We ran into the usual hour limit of the MaxTimeinQueue and raised it to 2 and then 4 hours. However, calls still seem to be disconnected regularly around 1.5 hours, well below our s...
I see in the documentation that adding classic to the Jabber config file should set it to Classic mode by default. However I have it in mine and it does not seem to take effect, even after an upload and TFTP reset. Does it go in a specific section? I...
Community Statistics
Member Since ‎01-15-2015 07:00 AM
Date Last Visited ‎09-22-2021 12:21 AM
Posts 24
Total Helpful Votes Received 5
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