maximum predefined response character is 1500. Can we increase this? and How?

I have an agent who logged in to finesse, go to manage chat and email, select ready for chat and email, not receiving emails even after assigning email skills and automatically every 30 seconds going back to NOT ready for chat and email. Please help.

Scenario: agent 1 - assigned skill for email csq A agent 2 - assigned skill for email csq B   1. agent 1 received email csq A in finesse 2. agent 1 requeued email csq A to email csq B for agent 2 to handle 3. agent 2 logged in to finesse but the requ...

Hello, Our version is:  Cisco Unified CM Administration System version: 11.5.1.10000-6 We would like to block 60 numbers in call manager. If someone can help us out that would be great. Thank you.

Please help, we are getting jabber contacts from LDAP. How can I add additional contacts to jabber? SIte A - all users has jabber profile Site B - does not have jabber profile and we would like to add them to the contacts in Jabber without creating ...