Hi All, Has anyone found a good way to load balance the Finesse API and notification services (443 and 7443)? We have found that we need to have the 443 and 7443 connection both be the same Finesse server.  Is there some internal Finesse API mechanis...

Has anyone tried integrate an email client in to a custom CTIOS build so that you can send emails(with voicemail wav file attachments) to the agent

we have Unity Connection set up to relay voicemails to an email inbox (under message action)Is it possible to send the voicemail to multiple Email addresses?I tried using the ";" but that doesn't seem to work.            -jaylena

Hi,has anyone used the new Call Admission Control feature in CUSP to limit concurrent connections to servergroup elements?Trying to determine how this works without using "record-routes" since the CUSP is not involved in the entire call in "lite-mode...

Hi,Does anyone know of a good method to collect call quality data when all users are using IPCommunicator softphones?I know IPCommunicator does not support sending CMR data like MOS scores, but are there any other metrics we can analyze or 3rd party ...