I was just wondering if there was any way to access the database information and the associated unencrypted audio file recordings from WFO. I'm looking to export some of the information to another system for statistical analysis.
I was just wondering if there was either a way to convert AQM audio files into text via a Python TTS package or some equivalent. I assume I'd need a way to decode the AQM audio file first since it's encrypted so I'm not sure if there's a hook built ...
In the 11.5 version of AQM is the initial image of the video recording supposed to show up in the Calabrio ONE window? I know it used to for AQM 10.5... Is this changed in the new version? Is there any way to configure it to display the first frame o...
I'm trying to create a report that has three columns and the third column indicates a percentage of total calls:This is the query I'm using:select customvariable5, count(customvariable5) as calls, round(cast(count(customvariable3) ...
I've run into a problem with the Field Display Name. I have the Display Name listed as "Percentage" but what is actually showing in the report results is the data clause.... any idea on how to fix this? According to the Cisco documentation (Cisco Uni...
So, lets say you have an xml file called holidays.xml
<?xml version="1.0" encoding="ISO-8859-1"?>
<Holidays> <Holiday1>
<date>12/23/2017</date>
<open>00:08:00 AM</open>
<closed>00:05:00 PM</closed>
<xmas>true</xmas>
</Holiday1>
</H...
To clarify what geoff is referring to, if you have UCCX CUIC 10.x, you'll need to get Cisco's not-for-resale UCCE CUIC editor because the UCCX version does not allow you to create custom report definitions. It will need to be installed on a separate...
Something to consider, you can have a script edit an xml file you have in your document repository. Similarly, you can have a script read an xml file from that same repository, so in essence you can pass variable information between any number of scr...
Sure Jack, that'd be great if you can.The funny thing, is i understand how the advance filter can be used equivalent to the outer WHERE clause (the part highlighted in red) but how do I do that with the WHERE clause that is in the return columns of t...
Sorry Jack,I should qualify that I need the piece after the where clause to be a variable like:where customvariable3 like XSuch that i can compare customvariable3 to anything that is selected or typed by the user when generating the report.