About sohail212

sohail212 · 03-18-2018

Hello, We have Cisco Jabber MRA for remote users, they can use Cisco Jabber chat and voice features without using VPN on Windows, MAC and Mobile devices. Now we want to restrict a team (20 users) to connect VPN for using Cisco Jabber. Its only for wi...

sohail212 · 03-15-2017

Hello, I received request to provide user an ability to have different external phone number mask per client, client numbers are changing. We have multiple companies names with different external number mask, employee can use code or pattern to dis...

sohail212 · 11-07-2013

Hello,We want to have a whipser option for a agent so they can know if the calls are coming from English or French queues.Is it possible to configure this in the script for english or french queue?I was trying to add the prompt in the attached script...

sohail212 · 01-12-2012

Hello,If a agent is part of two different Skillsets, can we have two separate wrap-up codes enable for the Agent?We have agent A part of Customer Service (CS) and Private Client Service (PCS), both have separate skillset and wrap-up codes. Agent A is...

sohail212 · 10-19-2011

Hello,I need help to setup a test queue in UCCX (8.0) to test application and script settings.Is it possible to have a extension # in Call Manager to point to UCCX Application ID?Thanks for your help.

sohail212 · 04-09-2017

Thanks Jaime, had some issues with the route pattern, service provider was stripping 9 for outgoing calls. I have to add 9 after the code i set. Thanks for your help!

sohail212 · 01-12-2012

Yes but Agent is complaining for going through long list of wrap-up codes.It should be built in feature, Agent can be whoever its the Skillset which controls the call flow..Thanks for your help....

sohail212 · 10-20-2011

We want to make few changes to our CS application and script so i want to test first before apply to production so this is only to test a application and script. I want to add time option for holidays in application from script and test few scripts o...

sohail212 · 09-30-2011

Thanks Aaron,I am planning to upgrade when all the call centers are closed, I will have 2 hours.Here is how i am planning now.Restart the Publisher so Subscriber become active.Upgrade the Publisher and test.Restart the Subscriber so Publisher become ...

sohail212 · 09-29-2011

Hello,I am planning to do the same upgrade but can't find good instructions.We have two servers for redundancy, I am thinking to upgrade secondary server first then the Active server.Please let us know about your upgrade.thanks

Member Since	‎03-11-2006 04:40 PM
Date Last Visited	‎03-20-2018 10:58 PM
Posts	11

User Statistics

User Activity

Restrict Remote Users to use VPN before Using Jabber

Multiple External Phone Number Mask and Display

UCCX Agent Whisper in the Script

Skillset Based Wrap-Up Codes

New UCCX Queue for Tesing

Thanks Jaime, had some issues

Skillset Based Wrap-Up Codes

New UCCX Queue for Tesing

Upgradation from UCCX8.0.2 to SU3

Upgradation from UCCX8.0.2 to SU3