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Hello - AQM allows supervisors to live monitor agent screens at any time but does it allow the supervisor to manually start a screen record of that agent from the live monitor session?Thank YouMike Kana
Hello, responding to an RFP - has anyone encountered a gadget where the call is delivered to the agent finesse desktop where the a field in a window could be 'dragged' to another field to initiate a transfer (vs initiating a transfer via the traditio...
Hello
I was reviewing the differences with the DSP-SPA in the ASR1006 and the PVDM3-256 as used in the 3945E and other gateways - and the PVDM card supports transcoding and conferencing. I read through the DSP-SPA and found reference to transcoding ...
HelloWe have a customer running active CUBE licenses on a 3945E.They now would like to utilize CUBE redundant licenses and add a standby CUBE for this site.Is it possible to have active only CUBE licenses along with CUBE-Redundant licenses such that ...
HelloWe have a customer we will be proposing UCCX 10 for a very small call center. There will be a pair of C240 servers with UCM, Unity Connect - assuming 2x C240 servers with sufficient vm resources, is it possible to have the HA UCCX coresident on...
Hi all - I looked in the uccx 8.5 admin guide and there are import fields but is there a sample file of a call list that we can use as a model to build a call list for testing?
hi all - turns out the email service was having issues - we removed the email skill from an agent and CAD booted up - so addressing email but at least can get to the cad screen to test scripts. Thanks for the responses!
Hi - I ran the CAD configuration tool first to build the MSI's then loaded supervisor/agent. We are running premium licenses. I ran the CAD config tool again and also did a resync from the administrator application but no luck - launching CAD will...
GreetingsFunny, we have been having a somewhat similar problem - In our case, when you try to login agents, you get the Unable to Login Agent error - this appears on more and more desktops - rebooting the CRS server ( 3.0(3a) SPD loaded) and everythi...
