Hi Pratik,IP Communicator (in SCCP) is indeed supported as one of the monitoring devices, this is listed in the Hardware/Software compatiblity matrix for UCCX. (http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_com...
Hi Pratik,The usage of the NICQ tool is described in the VOIP Monitoring Troubleshooting Guide, take a look at Chapter 3:http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/non_release_docs/voip-mon-troubleshootin...