I have created a new ccx script for a new call queue.  Here is the concept. incoming call, if agents are available, doesn't play message, just starts ringing first agent.  If all agents are busy, then it goes to a queue and plays a please hold messag...

I have a quick question. Customer of ours opted to purchase a Webex Board and it is used in their conference room as their primary webex device for meetings. With their device before, they have 2 TV's on the wall on the side walls connected through o...

I have created a zoom account paid subscription and bought an API room connector and associated it with a webex board.  If the zoom account I created for this, creates a meeting and I invite the webex board through our O365 resource calendar, it work...

I recently updated the call park extension range.  However, users are still parking in the range that I removed.I am not aware of any service that would need to be restarted after making any call park changes.Why is this happening?

Upgraded a customer to the latest version of cucm 12.5 SU4.  Before upgrade, the 8851 had a custom background image, but the expansion module had a blank background, which made it easier to read the characters on the screen.  Since the upgrade the ba...