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jherlitzke
‎02-19-2021
Beginner
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20 Replies
10 Replies
1 Accepted Solution
5 Replies
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Member since ‎02-08-2017
45
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0
Helpful
1
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Certifications
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core

Re: CCX Script failing

Created by in Contact Center
02-19-2021
02-19-2021
Yeah, I also forgot the validate test option.  That was very helpful....

Re: CCX Script failing

Created by in Contact Center
02-19-2021
02-19-2021
OK, you were on to something with that. I downloaded the script editor for the version they are usin...

CCX Script failing

Created by in Contact Center
02-19-2021
02-19-2021
Hello, I have a customer using ccx for their incoming call distribution. They currently have it conf...

LDAP Sync Clear Field

Created by in Unified Communications Infrastructure
04-15-2020
04-15-2020
I have LDAP sync on CUCM enabled, and it is working fine. When initially configured, the pager field...

Dual Video on Webex Room Kits

Created by in TelePresence and Video Infrastructure
09-20-2019
09-20-2019
Hi,My question today is for the different version of roomkits, room kit pro, room kit plus and MX700...

Re: Webex Hybrid Calling

Created by in Collaboration Applications
07-25-2019
07-25-2019
https://www.youtube.com/watch?v=19m3YBqw19w

Re: Webex Hybrid Calling

Created by in Collaboration Applications
07-24-2019
07-24-2019
I haven't yet, but in all honesty I haven't put much more effort into yet either. I agree I haven't ...

Re: UCCX Reporting, App Summary Report counts flow-out and abandoned calls

Created by in Contact Center
06-20-2019
06-20-2019
I had tried that previously, but didn't seem to work right? I could always try it again... I see you...

UCCX Reporting, App Summary Report counts flow-out and abandoned calls

Created by in Contact Center
06-20-2019
06-20-2019
Ok I have a strange issue here. I have a customer who has a queue where customers get transferred ou...

Re: Webex Hybrid Calling

Created by in Collaboration Applications
05-08-2019
05-08-2019
Figured it out, on the zone on the expressway edge TLS was failing. Resolved that and walla calls co...

Webex Hybrid Calling

Created by in Collaboration Applications
05-08-2019
05-08-2019
Hello,I have recently been deploying Webex Hybrid Calling in our organization. I am stumped on two p...

Re: UCCX Script if transfers call out as should, counts as abandoned call

Created by in Contact Center
03-20-2019
03-20-2019
Thank you for your response, yes that does work and shows me the data. I am still hoping that I can ...

Re: UCCX Script if transfers call out as should, counts as abandoned call

Created by in Contact Center
03-20-2019
03-20-2019
I added this step and I have attached a screenshot of how I did it. It makes great sense that this s...

Re: UCCX Script if transfers call out as should, counts as abandoned call

Created by in Contact Center
03-14-2019
03-14-2019
close, but this bug states the agent answered it and then transfers to external number. The situatio...

UCCX Script if transfers call out as should, counts as abandoned call

Created by in Contact Center
03-13-2019
03-13-2019
I have a customer who has a queue with a menu at the start, after Day of Week and Time of Day. That ...
Public Statistics
Date Registered ‎02-08-2017 08:37 AM
Date Last Visited ‎02-19-2021 08:13 AM
Total Messages Posted 45
Helpful Votes Given To